IT INFRASTRUCTURE LIBRARY (ITIL FOUNDATION CERTIFICATION)- 2days

Why should you attend?

ITIL 4 is widely seen as a game changer that has breathed new life into IT Service Management. It is an advanced guidance that prepares organizations for success in their digital transformation journey by focusing on creating and delivering value to their customers. The result of a great amount of global research and development work across IT and service management industries, the latest ITIL 4 has been designed to help organizations meet the increasing challenges of today’s complex digital environment by integrating concepts from Agile, DevOps and Design Thinking.

Who should attend?

  • Any individual working in an IT environment who requires a basic understanding of the ITIL Best Practice framework
  • Any individual who needs a greater understanding of how an organization can make use of ITIL to enhance the quality of IT services and the managing thereof
  • Anyone who may have an interest in the subject such as Business Owners, IT Managers, Project Managers, Service Desk staff, Operations staff, Developers.

Learning objectives

  • Understand and use the ITIL terminology and key concepts
  • Understand the four dimensions of service management that collectively provides a holistic approach to the delivery of service value to the customers
  • Understand the ITIL Management Practices
  • Understand the ITIL Service Value System
  • Understand the ITIL Guiding Principles, the need for Governance and Continual Improvement.

Educational approach

The training course is participant centred and contains:

  • Lecture sessions are illustrated with graphics, examples, and discussions
  • Interactions between participants by means of questions, case study and suggestions
  • Quizzes with similar structure to the exam

Prerequisites

There are no prerequisites to participate in this training course.

Cost

Refer to our training cost brochure.